Terms and Conditions

Site Content

Unless otherwise noted, all materials, including images, illustrations, designs, photographs and written and other materials that appear as part of this Site are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by or to Alana Gillespie & Company. The Site as a whole is protected by copyright, all worldwide rights, titles and interests in and to which are owned by or properly licensed to Alana Gillespie & Company.

Pricing

The prices displayed at the Site are quoted in U.S. Dollars and are valid and effective only in the United States.

Credit Cards

Alana Gillespie & Company accepts the following credit cards:

  • Visa
  • Mastercard
  • American Express
  • Discover

Taxes

Applicable state and local sales taxes will be charged to all sales where Alana Gillespie & Company has a physical presence. Currently this is Georgia.

Color

Alana Gillespie & Company merchandise handcrafted using semiprecious stones or shells, gold filled or sterling silver, and sometimes feathers or genuine leather. Due to the character of the stones, there are expected variations from piece to piece, making each item distinctive and unique. We will do our best to match as closely as possible the pictures on the website, but please understand that color, shape and size will vary slightly based on the display of color on your monitor.

Return Policy

If, for any reason, you are dissatisfied with your purchase, you may send back any unworn merchandise, with receipt, in resalable, undamaged condition within 14 days of the confirmed UPS or USPS receipt date for an exchange. Alterations are available upon request. Please contact us prior to sending for the return address at customerservice@alanagillespie.com. Buyer is responsible for all postage costs.

Sale items are final sale and cannot be returned. Shipping fees are non-refundable. Please insure your package when returning. Merchandise credit cannot be issued if your package is lost or damaged.

Once an item is sold, we cannot be responsible for any damages due to wear, negligence, modification or misuse. If you return a product outside of this process, your credit or exchange may be delayed or refused.

Custom orders are non-refundable and will not be accepted for return. If you are unhappy with your custom order, please let us know. Alterations or changes can be made within reason. Please contact us prior to sending for the return address. Buyer is responsible for all postage costs.

We are unable to accept returns for items bought in any retail stores or on other retail websites.

Alana Gillespie & Company merchandise handcrafted using semiprecious stones or shells, gold filled or sterling silver, and sometimes feathers or genuine leather. Due to the character of the stones, there are expected variations from piece to piece, making each item distinctive and unique. We will do our best to match as closely as possible the pictures on the website, but please understand that color, shape and size will vary slightly based on the display of color on your monitor.

Shipping

All orders will be shipped by the United States Postal Service (USPS) with delivery confirmation service is used for most of our shipments.

This Privacy Policy governs the manner in which Alana Gillespie & Company collects, uses, maintains and discloses information collected from users (each, a “User”) of the www.alanagillespie.com website (“Site”). This privacy policy applies to the Site and all products and services offered by Alana Gillespie & Company.

Reserved Rights

  • All prices and availability are subject to change without notice.
  • Occasionally, we may have just sold an item which you ordered, and have not had time to take it off our site (or it may have been in your persistent shopping cart). We apologize for any disappointment, but we will reach you to see if you would like a substitution, special order, or just a cancellation.

Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information, Users may, however, visit our site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

How we use Collected Information

Alana Gillespie & Company collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails
    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Changes to This Privacy Policy

Alana Gillespie & Company has the discretion to update this privacy policy at any time. When we do, revise the updated date at the bottom of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

Your Acceptance of These Terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contact Us

If you have any questions about these terms and conditions, the practices of this site, or your dealings with this site, please contact us at:

Alana Gillespie & Company
www.alanagillespie.com
P|678.884.3665
customerservice@alanagillespie.com